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 BESTBUY.CA
and BESTBUY.COM (Best Buy Co., Inc.) (NYSE: BBY) is a Fortune 100
company and the largest specialty retailer of
consumer electronics in the
United States and Canada, accounting for 17% of the market.
Best Buy sells
consumer electronics as well as a wide variety of related merchandise such
as
computers,
computer software,
Video games,
music, DVDs, mobile phones, digital and video cameras, as well as
home appliances (washing machines,
dryers, and refrigerators) and
CELLPHONES.
It
is a
non-commissioned sales environment. Each store also includes a department
for A/V equipment for automobiles, offering on-site installation services,
as well as a Geek Squad "precinct" for computer repair and warranty service
and accidental service plans.
BestBuy.ca prides itself on the fact
that their sales people are not on commission. This however is not entirely
true of supervisors, managers and district employees. Managers and
supervisors make bonuses based off of store performance metrics such as
revenue, margin, and labor.
Best Buy does not allow expensive gifts from vendors to be given to
employees (SPIFFS, etc), nor does it allow employees to collect tips or
gifts from customers of any type.
Best Buy building exteriors are usually light brown in color with the
entrance in an area designed to look like a blue box emerging from the rest
of the structure. Older stores have a more utilitarian brick building
without the blue structure.
In April 2005, the company was the first major retailer to announce the
elimination of all mail-in rebates.
- Computer
hardware, software and accessories
- Major
appliances and small household appliances
- Stereo
and portable audio equipment and accessories
- Car audio
and other such electronics
- Televisions,
VCRs, DVD players and other home theatre
equipment
- Digital
cameras and accessories, video cameras, and digital
photofinishing under the name FuturePhoto
- PDAs, cellular
phones and other portable electronic devices
- CDs and DVDs
- Gaming console
and portable systems and games
Best Buy
also operates 181 Best Buy Mobile stores within the U.S. (7
stand-alone, 174 in-store). Best Buy Mobile locations offer
customers a wider variety of cell phones
than its other locations, most of which are "non-branded" phones
that can be used on any network. Most of the Best Buy Mobile stores
are located in or around the Northeast region of the U.S., but the
company plans to expand these locations by about 300 within the next
18 months.
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